Terbang77 Privacy Policy – Personal Data Protection for Malaysian Members

1Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") describes how terbang77 ("Platform", "We") collects, uses, stores, and protects the personal information of individuals ("Members", "You") who register and use the terbang77.my platform. This Policy applies to all terbang77 services, including Sports Betting, slots, Live Casino, progressive jackpots, and all customer support interactions.

By registering an account with terbang77, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.

2Personal Data We Collect

Terbang77 collects members' personal data through two main channels: data you provide directly during registration and platform use, and data collected automatically through standard tracking technologies.

Data You Provide Directly:

• Full name and mobile number at the time of account registration.
• Account password (stored in encrypted form — terbang77 does not store passwords in plain text).
• Bank account or e-wallet details (bank name, account number) for processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX.
• A copy of your identity document (MyKad) if requested during the identity verification process for large withdrawals.
• Information you share when interacting with the terbang77 customer support team.

Automatically Collected Data:

• Your device's IP address when accessing terbang77.my.
• Device type, operating system, and web browser used.
• Session data including login times, session duration, and pages visited within the platform.
• General location data (city/state level) based on IP address — not precise GPS location.
• Game interaction data, including game types played, bet amounts, and round outcomes.

3How Your Personal Data Is Used

Terbang77 uses members' personal data for the following purposes, which are legitimate and necessary for the effective operation of the platform:

• Identity Verification & Account Security: Verifying member identity during registration, login, and withdrawal requests to prevent unauthorised access and identity fraud.
• Financial Transaction Processing: Processing deposits and withdrawals accurately and securely. Verifying that the payment account holder's name matches the terbang77 member's name to prevent money laundering.
• Gaming Services Provision: Storing betting history, win and loss records, and bonus rollover progress so members can review their history at any time.
• Customer Support: Using previous interaction records to provide more efficient and personalised support to members who contact the terbang77 team.
• Responsible Gaming: Monitor gameplay patterns to identify signs of problem gambling and take proactive steps in line with terbang77's responsible gaming programme.
• Marketing Communications: Sends information about promotions, new bonuses, and platform updates via SMS or email — only to members who have not opted out of marketing communications.
• Platform Improvements: Analysing aggregated (non-individual) usage data to understand how members interact with the platform and to make relevant improvements.
• Legal Compliance: Meeting Malaysian legal requirements, including reporting obligations under anti-money laundering and counter-terrorism financing laws.

4Data Sharing with Third Parties

Terbang77 does not sell or disclose member personal data to third parties for their own marketing purposes. However, there are limited circumstances where terbang77 may need to share data with certain parties for legitimate purposes:

• Platform Service Providers: Technology providers that support terbang77 in operating the platform, including game providers (Evolution Gaming, Pragmatic Play Live, SA Gaming), server infrastructure providers, and payment gateway providers. All such providers are bound by strict data protection agreements with terbang77.
• Payment Gateway: Malaysian payment providers, including Touch 'n Go, GrabPay, and FPX processors, receive the transaction data required to securely process your deposits and withdrawals.
• Regulatory Authority & Law Enforcement: terbang77 will disclose member personal data to the relevant Malaysian authorities when required by law, court order, or in the context of a legitimate criminal investigation.
• Identity Verification Services: Third-party identity verification service providers that assist terbang77 in validating the authenticity of members' identification documents during the KYC (Know Your Customer) process.

In all of the data sharing scenarios above, terbang77 ensures that only the minimum necessary data is shared, and all data recipients are bound by equivalent confidentiality and data protection obligations.

5terbang77 Data Security Measures

Terbang77 implements a range of technical and organisational security measures to protect members' personal data against unauthorised access, loss, destruction, or accidental disclosure.

• Encryption of Data in Transit: All communications between your browser and the terbang77 platform are protected by TLS 1.3 with a 256-bit SSL certificate. You will see a padlock icon (🔒) in your browser's address bar when accessing terbang77.my.
• Encryption of Data at Rest: Sensitive data, including passwords and financial information, is stored in encrypted format within the terbang77 database. Passwords are specifically secured using a one-way hashing algorithm that cannot be decrypted.
• Two-Factor Authentication (2FA): terbang77 offers and strongly encourages the use of Two-Factor Authentication for all accounts. 2FA adds an extra layer of security by requiring a one-time OTP code via SMS for every new login or financial transaction.
• Threat Detection System: The terbang77 platform is equipped with an intrusion detection system (IDS) and round-the-clock security monitoring that detects and blocks suspicious activity in real time.
• Internal Access Controls: Access to member personal data within terbang77's systems is restricted to staff who genuinely need it to perform their duties. All internal access is logged and audited regularly.
• Secure Server Management: terbang77 servers are housed in certified data centres with strict physical and environmental controls, including fire suppression systems, temperature regulation, and uninterrupted power supply.

6Your Personal Data Rights

As a terbang77 member and a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by terbang77:

• Right to Access: You have the right to request a copy of the personal data we hold about you. Submit your request by email to support@terbang77.my and it will be processed within 14 business days.
• Right to Rectification: If any of your personal data is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number can be updated directly in your terbang77 account settings.
• Right to Erasure: You may request deletion of your personal data by closing your terbang77 account. However, certain data — particularly financial records — may need to be retained to fulfil legal obligations even after account closure.
• Right to Withdraw Consent: You may withdraw your consent to receive terbang77 marketing communications at any time. This withdrawal does not affect the validity of any data processing carried out prior to the withdrawal.
• Right to Lodge a Complaint: If you believe terbang77 has violated your privacy rights, you have the right to submit a complaint to us or to the relevant Malaysian Department of Personal Data Protection.

To exercise any of the rights above, please contact the terbang77 data protection team at support@terbang77.my by clearly stating your request. We will verify your identity before processing any data-related request to ensure your data is never disclosed to unauthorised parties.

7Cookie Policy

Terbang77 uses cookies and similar tracking technologies to enhance the user experience and gather usage information. Cookies are small text files stored on your device by your web browser when you visit terbang77.my.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the terbang77 platform. Third-party cookies from game providers may also be present on the platform — their use is governed by the respective providers' own privacy policies.

8Child Protection

The terbang77 platform is strictly an adult service for users aged 18 and above. terbang77 does not intentionally collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your child has registered for or used the terbang77 platform, please contact us immediately at support@terbang77.my. terbang77 will investigate and close any account confirmed to belong to a minor, and promptly delete all associated data.

9Links to Third-Party Websites

The terbang77 platform may contain links to third-party websites or services, including game provider and payment processor sites. When you click such a link and leave terbang77.my, this Privacy Policy no longer applies to your activities on those external sites.

Terbang77 is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third-party site you visit. The inclusion of links to third-party websites on the terbang77 platform does not constitute our endorsement or recommendation of those sites.

10Amendments to the Privacy Policy

Terbang77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or technological developments. The "updated" date at the top of this page will always reflect the date of the most recent amendment.

For significant amendments that materially affect how we use your data, terbang77 will notify you by email or in-platform notification at least 7 days before the changes take effect. Continued use of the terbang77 platform after an amendment takes effect will be considered acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how terbang77 protects your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@terbang77.my.